How Pepper universalized its feedback system with Leapsome

Pepper operate market-leading social commerce platforms such as Dealabs, HotUKDeals, and in 11 countries on four continents, which are used by 25 million unique users per month and influence 12,000 purchase decisions per minute.
Berlin, Germany
Company Size:
Features Used:
  • Goals & OKRs
  • Surveys
  • Instant Feedback & Praise
  • Meetings
  • Reviews

"Many colleagues are getting feedback for the very first time and that’s a big step forward!"

Juana Minor
HR Business Partner

Which challenges did you want to solve by introducing Leapsome?

Before we introduced Leapsome we had no regulated feedback process to hand: whether or how feedback was experienced depended on the department. So the aim was to set up a regular feedback process which would be used across all teams and would be made easy by the support offered by the tool. We wanted to make development visible so we can empower employees to recognize their blind spots and improve themselves.

What has your experience been with implementing Leapsome?

Following a test run and trainings with the team leads, which included the practice of feedback as well as the fundamental principles behind it, we did a worldwide rollout by conducting a live demo of the platform in an all-hands meeting.

What changes have you seen across the company? ‍

Leapsome is a huge victory both for easing workload and providing an overview for the HR department, as all employees can now use just one platform. Having automated processes reduces everyone’s workload: managers and employees can focus on the feedback itself, and find it easier to go through the feedback process. Many colleagues are getting feedback for the very first time and that’s a big step forward! Leapsome offers much more simplicity compared to our previous system.

What do you like best about Leapsome? ‍

I particularly like the extensive flexibility offered around questions and skills, for instance. The platform can also be adjusted to suit the various needs of different departments and teams.

What would you say to those considering starting with Leapsome?

The platform can already demonstrate so much, but it’s also being refined incredibly fast!

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