How Pepper universalized its feedback system with Leapsome

Pepper operate market-leading social commerce platforms such as Dealabs, HotUKDeals, and in 11 countries on four continents, which are used by 25 million unique users per month and influence 12,000 purchase decisions per minute.
Berlin, Germany
Company Size:
Features Used:
  • Goals & OKRs
  • Surveys
  • Instant Feedback & Praise
  • Meetings
  • Reviews
Social commerce

"Many colleagues are getting feedback for the very first time and that’s a big step forward!"

Juana Minor
HR Business Partner

Which challenges did you want to solve by introducing Leapsome?

Before we introduced Leapsome we had no regulated feedback process to hand: whether or how feedback was experienced depended on the department. So the aim was to set up a regular feedback process which would be used across all teams and would be made easy by the support offered by the tool. We wanted to make development visible so we can empower employees to recognize their blind spots and improve themselves.

What has your experience been with implementing Leapsome?

Following a test run and trainings with the team leads, which included the practice of feedback as well as the fundamental principles behind it, we did a worldwide rollout by conducting a live demo of the platform in an all-hands meeting.

What changes have you seen across the company? ‍

Leapsome is a huge victory both for easing workload and providing an overview for the HR department, as all employees can now use just one platform. Having automated processes reduces everyone’s workload: managers and employees can focus on the feedback itself, and find it easier to go through the feedback process. Many colleagues are getting feedback for the very first time and that’s a big step forward! Leapsome offers much more simplicity compared to our previous system.

What do you like best about Leapsome? ‍

I particularly like the extensive flexibility offered around questions and skills, for instance. The platform can also be adjusted to suit the various needs of different departments and teams.

What would you say to those considering starting with Leapsome?

The platform can already demonstrate so much, but it’s also being refined incredibly fast!

⭐️ Each of our customers has their own story with Leapsome. Ready to start yours?

Book a call with one of our product experts and discover what we can do for your organization’s development, performance, and engagement.

Other customer stories

The #1-rated HR platform for people enablement

Schedule a demo to find out why leading companies choose Leapsome — the intelligent HR platform that empowers managers to develop, align, and engage their teams.

  • Get AI-powered recommendations 🪄
  • Save countless hours with automations ⏱️
  • Learn from industry best practices and benchmarks 📊

1,600+ forward-thinking companies choose Leapsome

Schedule a demo

Our friendly team will be in touch right away!


Mitarbeiter entwickeln mit Leapsome

Stärken Sie Mitarbeiter-Engagement und Erfolg Ihres Unternehmens - wie andere führende Marken.

Interesse an Leapsome?

Unsere Produktexperten zeigen Ihnen gerne unsere Plattform oder eröffnen einen Account.

Purple transparent inverted identification card icon.
Purple transparent inverted mail icon.
Light purple and inverted ringing phone icon.
Purple transparent inverted employees icon.
Oops! Something went wrong while submitting the form.
Erfahren Sie warum Leapsome mit
4.9 / 5 auf G2 und Capterra bewertet wird.