About
Dana is a Customer Success Manager specializing in renewals, expansion, and churn prevention at a fast-growing SaaS startup. Functioning as a hybrid CSM and Account Manager, she brings a uniquely service-oriented approach to understanding customer needs and mitigating risk.
Expertise
- Customer Success & Account Management
- Renewals & Churn Prevention
- Customer Risk Mitigation
- Event Management
- Health & Wellness
Education
- BA. in Biology (Minor in Psychology), from Syracuse University
Recent articles
Articles from Dana Della Cioppa
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