1. Decide what to focus on
A 360 review during a team member’s probation period shouldn’t comprise the same questions included in their one-year performance. At three or six months, you may still want to assess whether the employee is a culture fit; at one year, you’ll have a much better understanding of their performance, skill set, and development goals.
2. Choose the recurrence
While traditional reviews are usually done once a year, we advise increased recurrence for 360 performance appraisals. To reap the benefits of effective feedback, we suggest running biannual reviews — that is, unless your questionnaire with qualitative questions is very extensive.
3. Set a timeline
Define a timeline for all participants to answer the questions and provide their feedback. Once all feedback has been collected, a time should be scheduled for a feedback talk between manager and reviewee.
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4. Define the scope
A successful 360 performance review must include all perspectives:
- Self-assessment
- Manager assessment (may include more than one manager, e.g., in cases of solid-line + dotted-line reporting)
- Direct report assessment
- Peer assessment (our recommendation: 2–7 peers)
5. Set up the questions
Choose questions that align with your culture, but don’t forget to address team-specific skills.
Team-specific: Make sure you understand the core competencies related to a specific department.
General: Decide on general, development, and culture-oriented questions to be answered by all employees — including those being evaluated. Examples:
Example questions for 360° reviews
- What should they continue doing?
- What is the most important development goal that they should work on?
- What support do they need to move forward on individual development goals?
- What support could they use to further develop in their role?
- How are they showcasing company’s value of listening to and respecting each other?
- What are the three biggest challenges they are currently facing?
When setting up questions, define which ones are relevant to each perspective (i.e., reviewee, peers, managers, reports).
Very important: Ensure that the questionnaire is not too long! 15–20 questions should be the limit — and the upper end might already be too much for some participants.
6. Invite all participants
And don’t forget to give them a deadline. If you decide to implement a platform to prevent you from drowning in paperwork (like Leapsome!), you can use best-practice templates and set up automated reminders.
You should also communicate the following guidelines:
- Be frank, but empathetic, and also focus on strengths. We can’t stress enough how critical it is to keep feedback constructive.
- Ensure that constructive feedback is actionable.
- Be careful not to overwhelm someone with too much information. Focus on key points and illustrate your evaluation with facts.
- No feedback should be a surprise for the reviewee. A feedback culture promotes continuous feedback throughout the year, which can be done in opportunities such as 1:1 meetings.
7. Result analysis
Ask managers to analyze results and pay attention to discrepancies to guarantee a more focused feedback talk with development suggestions and support.
8. Feedback talk
Manager and reviewee schedule a meeting to discuss the feedback. The focus on development should be top of mind — and that should also include reinforcing strengths the reviewee already has. Unlike traditional performance reviews, 360 reviews are about growing together and focusing on the future, not pointing fingers.
Finish review talks by discussing and aligning development goals. This makes reviews catalysts for change, leaving employees motivated.
Key components of a 360 performance appraisal
Rating perspectives
As previously mentioned a 360-degree performance review includes many different perspectives of people assessing the reviewee:
- Self: The subject of the review provides feedback on their own perceived performance
- Manager: The reviewees direct supervisor can provide a clear view of the reviewees performance
- Peers and direct reports: People who work with the reviewee can assess the subject's team work skills, and leadership ability since they are often the closest to their work.
- Customers and clients: Customers and clients can provide an external view of the work the reviewee delivers.
Competencies
To ensure objectivity and fairness in a 360° review, the subject should be assessed on established competencies that are used for every employee in the same or a similar role. They should include both role-specific competencies as well as skills relevant to the wider organizational culture. The easiest way to set up competencies is by using a competency framework that can be adjusted to different teams and departments.
Feedback form
It is important to use the right tool to record your assessments. You should be able to record both quantitative ratings and qualitative comments. It is also helpful to keep every review stored in the same place to allow for future analysis.
Feedback reporting & analysis
The feedback should be compiled in a way that maintains confidentiality, as this encourages honest responses. After compiling the feedback, the results should be analyzed and compared to the self-assessment portion of the review to identify gaps and areas for development.
Follow-up best practices for 360° performance appraisals
Support your report as a mentor by drafting a development plan together
The next time around, revisit results from previous reviews to track development and roadblocks. This will also help you be consistent with ratings while taking development expectations into account.
Keep nurturing a feedback culture in your company
Encourage your people to be used to giving each other open and constructive feedback.
💡 Interested in learning even more about feedback and reviews? We’ve got you covered: Check out our free template with best-practice questions for performance reviews (including specific questions for 360 and leadership reviews) and 25 smart questions to ask in performance reviews.
And how about offering your employees even more support when it’s time for their 360° performance review? See our guide on how to write a self-assessment for your next performance review (with infographic). 😉
Run impactful 360° performance reviews with Leapsome
Leapsome is the only platform that closes the loop between performance management, employee engagement, and learning.
An employee performance review tool like Leapsome is essential for running impactful 360° reviews and gathering actionable insights. Watch this video to learn how the reviews module is set up on our platform.
Follow-up best practices for 360 performance appraisals
Support your report as a mentor by drafting a development plan together
The next time around, revisit results from previous reviews to track development and roadblocks. This will also help you be consistent with ratings while taking development expectations into account.
Keep nurturing a feedback culture in your company
Encourage your people are used to giving each other open and constructive feedback.
💡 Interested in learning even more about feedback and reviews? We’ve got you covered: Check out our free template with best-practice questions for performance reviews (including specific questions for 360 and leadership reviews) and 25 smart questions to ask in performance reviews.
And how about offering your employees even more support when it’s time for their 360 performance review? See our guide on how to write a self-assessment for your next performance review (with infographic). 😉
Run impactful 360° performance reviews with Leapsome
Leapsome is the only platform that closes the loop between performance management, employee engagement, and learning.
An employee performance review tool like Leapsome is essential for running impactful 360° reviews and gathering actionable insights. Watch this video to learn how the reviews module is set up on our platform.
