Orbis

😮‍💨 The challenge

Orbis International is a global NGO dedicated to preventing blindness and restoring sight for people in places where eye care is out of reach. With 90% of vision loss worldwide being preventable or treatable, Orbis trains eye care professionals to provide care in their own communities and works to make sure people of all ages can access the eye exams, glasses, medicine, and surgeries they need to protect or restore their vision.

As the organization of 350 employees expanded, managing HR processes became increasingly difficult. “Before we implemented Leapsome, our goal-setting process was scattered. We needed a tool that brought transparency, alignment, and growth across our global teams.”

Without a structured system, employees lacked clarity around expectations, and existing tools were unable to support a globally distributed workforce.
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💜 Choosing Leapsome

The team at Orbis needed a platform that could support their long-term talent strategy while remaining easy to use and adaptable. Leapsome provided the flexibility the organization was looking for, allowing the HR team to introduce new processes at its own pace.

“Leapsome’s flexibility allowed us to experiment, pilot different approaches, and ultimately roll out a system that worked really well for our teams.”

The implementation began with a pilot program; this approach ensured that the final rollout was tailored to the organization’s needs, with high engagement from employees across different regions.

Throughout the process, Orbis worked closely with Leapsome’s customer success team, ensuring a smooth transition.

“During the implementation process, I really appreciated that the customer service team was very accessible,” Rao notes. “Even if I needed a quick chat, they were immediately available. I truly appreciated that, especially in the early launch period.”

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🎯 The result: goal visibility and alignment without compromising flexibility

One of the most significant improvements was in the organization’s goal-setting process. Before Leapsome, only 12% of employees had documented goals. With the new platform, that number increased to 100% — ensuring that every employee has clear goals and that progress can be easily tracked.

“One of the biggest impacts Leapsome has had for us is creating transparency around goals. Staff are very clear on what’s expected of them.”

Leapsome also introduced a structured approach to feedback, making it easier for managers to provide regular guidance, support employees’ development, andmaintain alignment across distributed teams.

With Leapsome, Orbis has established clear expectations, improved feedback processes, and provided employees with the tools they need to succeed. The platform’s adaptability has allowed Orbis to implement a structured yet flexible approach to performance and goal management.

“I would absolutely recommend Leapsome to other organizations. It helps create better transparency around goals and gives employees the feedback they need to support their development, which ultimately supports the work of the organization.”

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🔜 What’s next for Orbis and Leapsome

Orbis has taken significant steps to ensure all employees have clear goals and a structured approach to feedback, to support employees in their development and growth. Looking ahead, Orbis plans to build and strengthen the capacity of its people managers and leaders and make performance management more effective for employees, all while continuing to adjust to what works best for its teams.

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