DrFirst

😮‍💨 The challenge

DrFirst is a fully remote health technology company focused on improving communication between healthcare providers and pharmacies — helping patients get the care they need, faster. With a growing team and a people-first mission, the company wanted to rethink how it supported performance, growth, and development.

To make that vision real, DrFirst knew it needed more than a set of goals — it needed a system that could bring performance, learning, and feedback into one connected experience. But with outdated tools and low engagement, progress was difficult. Team members weren’t invested in existing processes, and managers lacked visibility into how individual goals aligned with company objectives.

“What first drew us to Leapsome was how it connects learning and development with performance appraisal. Leapsome supports every aspect of managing people across the employee lifecycle.”

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💜 Choosing Leapsome

DrFirst had decided to implement a company-wide performance model. To make it a success, Garrett and his team needed the right platform — and a partner to guide them through it.

What stood out about Leapsome wasn’t just the platform itself, but the support behind it. Garrett described the implementation as steady, responsive, and collaborative. The Leapsome team offered guidance at every step, creating the conditions for a successful launch.

“We had consistent support and hands-on guidance. This was a complex change, and it felt like we were on the same team the whole time.”

Leapsome’s flexibility allowed DrFirst to shape its performance process to fit the company’s unique culture. From goal setting to reviews and feedback, everything was tailored to the way the team works.

“Almost every module in Leapsome is customizable. Performance management isn’t one-size-fits-all, and this let us build what we actually needed.”

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🎯 The result: higher engagement and a fully adopted performance process 

Since adopting Leapsome, DrFirst has created a more thoughtful and consistent approach to performance and development. People are more engaged with goal setting, reviews are easier to complete, and performance conversations feel more informed and less stressful.

Everyone is part of the process

Participation rates in performance reviews have reached 100%, and everyone can now connect feedback and goals throughout the review cycle. The system is intuitive and manageable — and that means people actually use it.

“Our completion rates for assessments in Leapsome are 100%. We’ve gotten all of our staff in there. The data is clean, the feedback is robust, it feels all-encompassing.”

‍Supporting managers to lead better

Midway through the rollout, one manager shared — unprompted — how the platform was helping them grow in their role. For Garrett, that moment captured the impact of the change.

“One of our managers came forward and said, ‘Leapsome makes me a better manager.’ That stuck with me, and it still does.”

More clarity, less stress

With Leapsome, employees walk into performance conversations knowing where they stand. Feedback and goal progress are easy to access, giving everyone a clearer picture of what

matters and where to focus — no guesswork required.

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🔜 What’s next for DrFirst & Leapsome

DrFirst is continuing to invest in development planning — creating more space for people to think about what they want to achieve, both now and in the future.

With Leapsome, development has become more personalized and accessible. Team members are setting goals that reflect their own priorities ‚ from career growth to skills building — and tracking them in a way that feels real and connected to their day-to-day work.

“All the tools are there [within Leapsome] for all-inclusive development planning.”

DrFirst’s focus moving forward is to keep building a culture where people can grow with purpose, guided by clear feedback and development goals.

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🪄 Start transforming your workplace today

Explore how Leapsome can help your organization, too, personalize development planning and support employee growth across every team.

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